Refunds & cancellations

If we can’t deliver

If no runner accepts your order within a few minutes of paying, we cancel it automatically and refund your card payment in full. You’ll get an email when that happens. Card refunds usually appear within 3–5 business days, depending on your bank.

If we cancel your order for any other reason (weather, the beach closing, running out of coconuts) you also get a full refund.

If you want to cancel

Contact us before your runner picks up your order and we’ll cancel and refund it in full. Once your coconut has been opened it can’t be resold, so we can’t refund an order after it’s been picked up unless something went wrong on our side.

If something’s wrong

If your coconut wasn’t fresh, wasn’t what you ordered, or never arrived, contact us the same day with your order number. We’ll replace it or refund it.

Cash orders

Cash is only collected when your runner hands over your order, so there’s nothing to refund for a cash order cancelled before delivery. Refunds on delivered cash orders are paid back in cash or by bank transfer.

Get in touch

• Email: hello@example.com